New account does not appear in Global Address List but does in All Users
by Greg on Mar.27, 2008, under Internet, Networking, Windows Server
I’ve run into this a few times, thought I’d record the solution for once so I remember it.
After adding a new user account, the user does not show up in Outlook’s Global Address List, but does show in All Users. (If you click “To” in a new message, for example, and in the Select Names windows under “Show names from the:” drop down, you select All Users.) Even if I go into Active Directory Sites and Services and manually force replication it does not work. (under the NTDS Settings for each server) Normally, I would even go into Recipient Update Services and manually update, but this does not work either.
I found out that if you have Outlook in Cached Exchange Mode, the Global Address List does not update for up to 24 hours. I don’t know the details on that, but I can force it to update. This is on a per-machine basis, so doing this across the whole network won’t work. (Although, there may be a way to do this, I just don’t know how.)
Go into Outlook, go to Tools, Send/Receive, then click Download Address Book. Make sure you have Global Address List under the Choose Address Book drop down, and click OK. Problem solved.
By the way, I am using Exchange 2003 and Outlook 2003.
April 12th, 2008 on 11:02 am
Having a road to volumes of websites connected with this is unparalleled.
June 11th, 2009 on 6:44 pm
did not work for me.. I still can’t see the new user. :-(
June 14th, 2009 on 7:03 am
Did you update RUS? And if you have more than 1 DC, did you force replication? Are you getting any replication errors in AD? And is this only on one Outlook client where you do not see the user? (Or all clients?) And, just asking the obvious, the new user does have a mailbox and an SMTP address?
July 8th, 2009 on 4:47 am
Greg,
Did all the Usual – Update and Rebuild of RUS fixed it.
Nice one,
Cheers
LM